The Product team at Carrot is seeking a Senior Product Content Operations Specialist to elevate and own the systems, processes, and tools that power our member content. We’re looking for someone energized by both strategic visioning and operational rigor: part program manager, part content engineer, part information architect. You’re a leader who runs toward fires, swears by structured taxonomies, and takes pride in building systems that others can rely on.
This role sits at the heart of how we prepare, educate, and empower our 150+ person Core Operations team, which supports Alma’s providers and their clients through the complexities of mental health insurance. You will design and execute scalable enablement strategies—from onboarding and training to QA-informed education programs to knowledge systems—that keep our team performing at its best, all through rapid change and growth.